To ensure a seamless experience, we kindly request that you arrive 10 minutes prior to your scheduled class time. This will allow time for you to complete your liability waiver which requires a photo ID, a passport or drivers license works perfect, and become familiar with our reformers. Our instructors will also be available to answer any questions you may have, as well as to discuss any injuries or modifications needed for your comfort and safety. In the event that you are unable to arrive early, we have you covered with a new member video which we will send to you after booking your first class.

Please bring a refillable water bottle (we have a convenient fill station at the studio). For your workout, we recommend breathable, form-fitting clothing that allows maximum flexibility and movement. Grip socks are required for safety and stability during class. If you don’t have your own, we offer grip socks for purchase, designed for traction and comfort.

Several parking options are available for our clients, with paid metered street parking outside our studio (be weary of street sweeping days). We have also partnered with a valet behind Lululemon on Melrose where we validate for $5 for every 90 minutes. We have also partnered with the self parking below The Real Real building which is $5 for every 75 minutes. Please note the neighborhoods surrounding Melrose are permitted and subject to ticketing.

We recommend reserving your spot in advance through our app, website, or by calling the front desk. Walk-ins are welcome if space is available, but classes can fill up quickly.

Late Arrivals:
Any arrival later than 5 minutes past the class start time will not be permitted to enter the class. We take great care to ensure the best experience for all of our clients, and late arrivals can be disruptive to both the instructor and fellow participants. In the event of a late arrival, the class for the day will unfortunately be forfeited.

Cancellations:
We have a 8 hour cancellation policy. If you cannot attend a class you reserved in advance, you need to late cancel online. This will result in a $30 late fee.

Private Lesson Cancellations:
In the event of cancellation or rescheduling the following fees will apply: if you cancel within 12 hours, a $75 fee will be charged; if you cancel within 2 hours, a flat fee of $150 will be charged. No-shows will be charged the full cost of the appointment and you forfeit your session.

No Shows:
If you do not arrive for the class you reserved, you will be charged a $50 no-show fee and forfeit your session. This is a “no exceptions” policy. If you have a true emergency, please cancel yourself out of the class online (if possible) and send us an email letting us know what has occurred. We will do our best to make an occasional exception for emergency circumstances.